Refund policy

 

 

 

We stand behind every climb and every product. If your gear arrives damaged, defective, or incorrect, we’ll try to make it right — every time, guaranteed!

 

In case we got it wrong:

Please email us within 30 days of delivery including your order number, reason for return and a clear images of the issue. We’ll provide instructions and a return shipping label if applicable.

Once your return is received and inspected, we will arrange for a replacement to be sent to you at no cost or process a refund to your original payment method once the issue is confirmed. Refunds typically appear within 5-10 business days.

 

In case the fit isn’t quite right:

We know getting the perfect fit online can be tricky. That’s why we offer exchanges whenever necessary. In case you need a different size, we’re happy to exchange it, but please note that size exchanges are not eligible for refunds.

To be eligible for size exchanges contact us within 14 days of delivery with your order number and reason for return.

Items must be in new and original conditions. This includes all tags and labels as they are shipped. Items must only be tried on for sizing and fit. Items that have been ridden, washed or altered are not eligible for exchange.

Also note that in this case of exchange shipping costs are the customer’s responsibility.

Tip: Use the size chart on each product page. Compare it to your favorite tee at home to nail the fit on the first try.

 

REFUNDS

Refunds are only issued if your item arrives defective, damaged, or incorrect.

Because each product is made-to-order just for you, we do not offer refunds for buyer’s remorse (e.g., changing your mind after purchase).

Other non-refundable items also includes the following:

  • Sale or clearance items
  • Gift cards

 

SHIPPING COSTS

  • If the item arrived defective or incorrect, we’ll cover return shipping.
  • For all other returns, shipping costs are the customer’s responsibility.
  • Domestic Shipping (USA): Shipping costs are calculated at checkout based on your location and order size.

 

Questions?

If you have any questions about your order, shipping, or returns, reach out to us at support@iconicclimbs.com. We’re here to make sure your experience is as smooth as your favorite mellow ride.