Privacy policy

 

 

 

Last Updated: October 3, 2025

 

Privacy, Simplified 

At Iconic Climbs, your trust matters as much as the ride. We are committed to protecting your privacy and being transparent about how we use your information. We only collect what we need to process and ship your gear, improve your shopping experience, and keep you updated (only if you opt in). We never sell your data. To run our store, we share information only with essential partners who power our website, create your products, and help us connect with riders like you. You are always in control of your data.



1. Introduction

For the full legal details, please keep reading.

This Privacy Policy (or "Policy") describes how Iconic Climbs, a brand owned and operated by Coastal Design Collective LLC (“we,” “us,” “our”), collects, uses, and shares your personal information when you visit, interact with, or make a purchase from our website (www.iconicclimbs.com). Iconic Climbs operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). The Services are powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Policy.


 

2. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law.

When you interact with our Services, we may collect the following categories of information:

  • Order Information / Contact Details: Your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Device Information: IP address, browser type, time zone, network connection, other unique identifiers, and details about how you browse our site (via cookies and similar technologies).
  • Communications: Any details you share with us when contacting customer support.
  • Account Information: Your username, password, security questions, preferences, and settings.
  • Transaction Information: The items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Usage Information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Services.


Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.



3. How We Use Your Personal Information

We use your personal information to:

  • Fulfill and Provide Services: We use your personal information to fulfill and ship your orders, perform our contract with you, process your payments, remember your preferences, send notifications related to your account, process purchases, returns, exchanges or other transactions, create/maintain/manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
  • Improvement and Personalization: Improve and personalize your shopping experience. This includes creating a customized shopping experience for you, such as recommending products related to your purchases, and better tailoring and improving the Services.
  • Communication: Communicate with you about purchases, shipping, and returns. We use the information to provide customer support, to be responsive to you, and to maintain our business relationship with you.
  • Security and Fraud Prevention: Screen for fraud or security risks. We use information to authenticate your account, provide a secure payment and shopping experience, detect/investigate/take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you register an account, you are responsible for keeping your credentials safe, and we highly recommend that you do not share your username, password, or other access details.
  • Marketing and Advertising: Send marketing updates (only if you opt in). We use personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message or postal mail. We may also show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Legal Reasons: Comply with legal obligations. This includes responding to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.



4. Sharing and Disclosing Your Personal Information

We do not sell your personal information. Selling means exchanging your personal information for money or value. We never do this.

We may disclose your personal information to third parties for legitimate purposes. Sharing means disclosing your data for targeted advertising or analytics. We may do this, but only with trusted partners and only to improve your experience.

We may share limited information with trusted partners to:

  • Process and ship your orders.
  • Improve how our website functions.
  • Show you relevant ads and recommendations.
  • Provide customer support and communications.

Examples of partners include:

  • Shopify: To host our store and process secure payments. Shopify also supports personalized advertising with third-party services based on your online activity with different merchants and websites.
  • Printful: To custom-print and ship your products.
  • Shipping carriers (e.g., USPS, DHL, UPS): To deliver your orders.
  • Google Analytics: To understand website traffic and performance.
  • Meta (Facebook & Instagram): For advertising and community engagement.
  • Other Service Providers: Such as email marketing platforms, product review tools, cookie consent managers, vendors performing services like IT management, data analytics, cloud storage, fulfillment, and shipping.

We only share the minimum data required, and these providers are contractually obligated to protect your information. Our business and marketing partners will use your information in accordance with their own privacy notices.


Other Disclosure Circumstances:

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties (e.g., to ship products or through your use of social media widgets or login integrations).
  • To comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests).
  • To prevent fraud.
  • To protect or defend the Services, our rights, and the rights of our users or others.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. We use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

 

Shopify Collective Partners

In some cases, we may share limited customer information (such as name, shipping address, and order details) with third-party brands whose products we feature through our Selective Partners program, powered by Shopify Collective. This information is shared only to fulfill and ship your order. These partners are required to protect your data and use it solely for order fulfillment.

 

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Power essential features like shopping carts and checkout.
  • Measure traffic and improve site performance.
  • Show relevant ads for Iconic Climbs gear on other websites.

You can manage your cookie preferences through our cookie consent banner or your browser settings. Other than the Global Privacy Control (GPC), we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.



6. Your Privacy Rights and Choices

Your privacy rights depend on where you live. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.


Specific Rights (Depending on Jurisdiction):

  • California (CCPA/CPRA): You may request to know what we collect (Right to Access/Know), request deletion (Right to Delete), correct inaccurate data (Right to Correct), and opt out of “sharing” your data for targeted advertising.
  • EU/UK (GDPR): You may access, correct, or delete your data, restrict or object to processing, and request data portability (Right of Portability).

 

General Rights:

  • Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising".


Exercising Your Rights:

To exercise these rights, including opting out, please visit our “Your privacy choices” link in the footer of our website or email us at privacy@iconicclimbs.com. You may also visit our self-service privacy tools below:

• GDPR Compliance Center
• U.S. Privacy Compliance Center


Global Privacy Control (GPC):

We honor the GPC signal. If you visit our site with GPC enabled in your browser, we will automatically treat that as a request to opt out of data sharing for that device/browser. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well.


Verification:

We may need to verify your identity before we can process your requests, as permitted or required under applicable law.


Authorized Agent:

You may designate an authorized agent, though we will require proof of authorization, and we may need you to verify your identity directly with us.


Non-Discrimination:

We will not discriminate against you for exercising any of these rights.


Managing Communication Preferences:

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.



7. Data Retention and Security


Data Retention:

We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Retention time depends on factors such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. Longer retention may be required by law; for example, order records are typically kept for at least 7 years for tax purposes.


Security:

We use SSL encryption and other safeguards to protect your data. However, no electronic storage or transmission is 100% secure, so we cannot guarantee absolute security. Any information you send to us may not be secure while in transit; we recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.



8. Children’s Privacy

Our Services are not directed at children under 13. If you are under 16, you should only use our site with the involvement of a parent or guardian. We do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.



9. International Transfers

If you are outside the U.S., please note that we may transfer, store, and process your data in the United States. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (or any equivalent contracts issued by the relevant competent authority of the UK), unless the data transfer is to a country that has been determined to provide an adequate level of protection.



10. Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted here, with the “Last Updated” date at the top, and we will provide notice as required by applicable law.



11. Contact Us and Complaints

If you have questions about this policy or your data, or if you would like to exercise any of the rights available to you, please contact us:

Iconic Climbs, Operated by Coastal Design Collective LLC

Address: 7626 Hollister Avenue, Unit 231, Goleta, CA, 93117, USA

Email: privacy@iconicclimbs.com


Complaints:

If you have complaints about how we process your personal information, please contact us using the contact details provided above. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.